Privacy Policy – Papercup Machine Office CRM Software

Last Updated: [17.03.2026] Papercup Machine Office CRM Software respects the privacy of its users and is committed to protecting personal and business information collected through the system. This Privacy Policy explains how information is collected, used, and protected when using the Papercup Machine Office CRM Software.

1. Information We Collect
The CRM software may collect the following types of information:

a) Business Information
Company name
Business address
GST or tax details
Contact numbers and email addresses

b) Customer Information
Customer name
Phone number
Email address
Billing and shipping address
Order and transaction details
c) Machine & Service Information
Papercup machine installation details
Machine service history
AMC (Annual Maintenance Contract) records
Complaint or service requests
d) System Usage Information
Login details (username and encrypted password)
IP address and device information
Activity logs within the CRM system

2. How We Use the Information

The collected information is used for the following purposes:
Managing customer relationships
Recording papercup machine sales and services
Processing orders, invoices, and payments
Tracking AMC and service requests
Sending service updates or notifications
Improving the functionality and performance of the CRM software
Providing technical support
3. Data Security

We implement appropriate security measures to protect the information stored in the CRM software, including:
Secure server infrastructure
Password protection and user authentication
Role-based access control
Data backup and recovery mechanisms
However, no electronic system is completely secure, and users should also take necessary precautions to protect their login credentials.

4. Data Sharing

We do not sell, rent, or trade user or customer information to third parties.
Information may only be shared in the following situations:
With authorized employees or system administrators
When required by law or government authorities
For system maintenance by authorized technical service providers

5. Data Storage

All data entered into the Papercup Machine Office CRM Software is stored securely on the designated server or hosting environment chosen by the software administrator or company.

6. User Responsibilities

Users of the CRM system are responsible for:
Maintaining the confidentiality of login credentials
Ensuring that customer data entered into the system is accurate
Using the software in compliance with applicable data protection laws

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the software or on the official website.

8. Contact Information

For any questions regarding this Privacy Policy or the handling of data within the Papercup Machine Office CRM Software, please contact:

Support Team
Papercup Machine Office CRM Software
Email: sales.hindmademachineryind@gmail.com
Phone: 033-25195010 - Office